alpha came to our rescue when our previous IT provider was stacking failure on top of failure. They not only provided us with stable, reliable, quality, prompt service, but also introduced us to many ways to save costs and improve our technological efficiency. They foresee potential problems and solve them proactively; two examples are alerting us to a HDD about to fail and arranging a replacement before it became an emergency, and establishing security protocols and a network backup which allowed them to catch and undo a ransomware attack with maybe an hour of downtime. Whether it’s network support, user management, helpdesk, website hosting & maintenance, hardware repair & replacement, IT vendor management, or even support for obsolete, proprietary, third-party software (who does that?!?), it’s rare that we send a request to alpha that they cannot solve. As a company in a non-technical manual labour industry, we have a hard time attracting IT-savvy employees. And even if we could find and hire a human to do everything that alpha does, the level of skill and customer service required for one person to match alpha’s performance would command a much higher salary than we pay to be an alpha managed services customer. Do yourself a favour and sign up with them today.
James Kautz Customer Experience Manager
July 5, 2018